About Mr. Appliance
Established in 1996, Mr. Appliance has more than 150 franchises in the United States and Canada. The Mr. Appliance system is focused on customer service and efficiency. Technicians wear shoe covers inside to protect the customer’s home and use a menu pricing guide so there are no surprises.

Franchise owners benefit from an extensive network of experienced colleagues as well as a full corporate support staff. New franchise owners attend five days of training at Mr. Appliance headquarters, where they learn the latest technology, best business practices, marketing strategies and customer service techniques. They are also encouraged to take advantage of the several conferences and regional training meetings, where they receive continuing education and the latest training from the corporate staff and fellow franchisees.

Franchise owners also profit from ZWare Mobile, a new service call automation system. ZWare Mobile was developed by the parent company of Mr. Appliance, The Dwyer Group, Inc. It works in conjunction with ZWare, a proprietary software package for companies of The Dwyer Group, and is designed to connect its thousands of franchise owners, employees and repair technicians. The ZWare Mobile system integrates every process of the service call into a Windows Mobile-based phone, maximizing efficiency by eliminating the need for redundant paperwork.

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